Each customer is offered the option of getting free returns + package protection with their orders at checkout. Opting into this service provides customers with the ability to return products with a free return shipping label. If you opted into free returns with your order, simply initiate a return HERE.
RETURN AND EXCHANGE POLICY FOR ROE WELLNESS
Roe has a 60-day return policy. We also have a 100% satisfaction guarantee, and our number one goal is your satisfaction. We will do all we can to ensure that happens within our guidelines. If you're seeking a return or exchange, you must have the product(s) back to us within that 60-day window in order to qualify for a refund/exchange.
If you opted into free returns at checkout for the order, your return will be free, of course! If you wish to initiate a return, you can do so by clicking HERE.
If you opted out of free returns for your order, you can still initiate a return using the link above, or HERE, but you will be responsible for the cost of the return shipping label, unless the package was incorrectly shipped or you received defective merchandise.
If you have any questions regarding your orders return eligibility or the return process, please reach out to our customer service team at hello@roewellness.com.
Note: We require customers to package their returns appropriately. Unfortunately, if products are returned to us having been damaged during return shipping, we cannot honor a reimbursement.
OPERATING HOURS AND SHIPPING RETURN POLICY
At roe Wellness, we strive to provide our valued customers with the best possible service. Our operating hours are Monday through Friday from 9:00 AM to 5:00 PM, and orders placed over the weekend are processed on the following business day, excluding holidays. Additionally, please note that we rely on a third-party carrier for deliveries, and the delivery window begins once the package is picked up from our facility. We understand that delays can cause frustration and want to reassure you that we are committed to making the process as quick as possible.
It's important to note that roe Wellness is not accountable for refunds on shipping costs due to our relationships with third-party carriers. As such, we cannot offer refunds on shipping costs as we do not have direct control over this aspect of our operations. We apologize for any inconvenience this may have caused and sincerely appreciate your understanding in this matter. If you have any further questions, please do not hesitate to contact our customer service team at hello@roewellness.com, and they will gladly assist you.
DAMAGED OR MISSING PRODUCT
If your product is damaged, was never delivered, or is not what you ordered please either file a claim or reach out to customer service within 10 business days of when the package was delivered. Contact hello@roewellness.com for assistance.
CUSTOMS FEES
We cover 80% of a customer's shipping cost, the other 20% is the responsibility of the customer. Depending on your country, you may also experience customs fees when retrieving your package. We again cover 80% of the cost for these fees, and the customer is again responsible for that other 20%.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@roewellness.com.
Updated: March 4, 2025